7. WhatsApp enquiry and appointment setup
Most customers in India would rather send a WhatsApp message than fill in a form or wait on a call. We set up a workflow so those messages arrive in one place, get a quick first response and are followed up properly.
- WhatsApp buttons and links on your website, ads and Google profile
- Ready replies for the questions you are asked every day
- A simple way to request appointments and send reminders
- Follow-up steps so an enquiry is not forgotten after the first message
What is possible depends on whether you use the normal WhatsApp Business app or the WhatsApp Business Platform, and on Meta's current rules. We will explain the difference and the costs before setting anything up.
8. AI customer support integration
An AI assistant on your website, and on WhatsApp where the tools support it, so common questions get answered immediately instead of waiting for someone to be free.
- Answering routine questions about your services, location and process
- Collecting enquiry details — name, requirement, contact number
- Passing the conversation to a person when it needs a human answer
An AI assistant is not a replacement for your team. What it can handle depends on the tools chosen, the information you provide and how it is set up — and some of those tools carry their own subscription costs. Anything unusual, sensitive or commercially important should still reach a person, and we will set it up that way.
10. Website maintenance and support
Websites need looking after. Content goes out of date, plugins and platforms need updating, and small things break without anyone noticing. Maintenance is offered as an ongoing arrangement, with the scope agreed in advance.
- Content updates — new services, prices, photos, contact details
- Technical upkeep, backups and security updates
- Fixing errors, broken links and pages that have stopped working
- Support according to the package you have agreed with us